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When Craig Kaplan, VIP representative was hired, he became and continues to be simply stated, the absolutely most customer focused employee there. I was there the day it opened and have loved it ever since! To me and many others, Dania Casino is the Top Notch, finest gaming establishment in SE Florida. I have been a regular, very loyal Dania Casino customer since the day it opened many years ago! Apparently as a Diamond Status Member my money isn’t as important as there’s - so I have decided to minimize my time at The Casino Dania Beach in the near future and possibly cease my visits permanently since there are other casinos in South Florida that I can frequent and get better respect - and better policies for when a slot machine can and cannot be held for legitimate reasons. He said that he would talk to her, but I went by the “Dragon Link” slots about 15 minutes after speaking with my casino host and the machines were still being held. I went into where my “casino host” has his desk and complained to him that I was not happy - in fact pissed that was the response I received from the manager. She would not remove his hold on the slots and I will reiterate they were not being played for an hour where the casino could have been collecting revenue. She had the audacity to tell me that they spend a lot of money playing those slots - like the rest of us don’t - in fact I have lost thousands in one day playing them. I made a complaint to one of the casino workers who directed me to the manager. but not to hold a set of slots for an hour while people like myself enjoy playing “Dragon Link” - in fact they are my favorite slots to play. I understand if you have to go use the restroom, ATM, get a cash advance, etc. The 4th machine he couldn’t get to because someone else had been playing it.

I’m assuming that he was holding (1) for his wife and someone else. I’ve been playing at The Casino at Dania Beach for several years and when I visited the casino yesterday, I went to play (1) of a set (4) slots that were just installed in early summer called, “Dragon Link.” A patron who I have seen play there with his wife was sitting on one machine and holding (2) others.

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